Themo Status - Incident history https://themo.instatus.com Themo Thu, 21 May 2026 13:15:02 +0000 Website is back up Type: Incident Affected Components: Website May 21, 13:15:04 GMT+0 - Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring. May 21, 13:35:05 GMT+0 - Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:15:04</var> GMT+0</small><br><strong>Investigating</strong> - Website is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:35:05</var> GMT+0</small><br><strong>Resolved</strong> - Website is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 21 May 2026 13:15:02 +0000 https://themo.instatus.com/incident/cmpfijgzk000qpw15okkmrqqc https://themo.instatus.com/incident/cmpfijgzk000qpw15okkmrqqc Website is down Type: Incident Affected Components: Website Dec 5, 08:52:40 GMT+0 - Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring. Dec 5, 09:12:47 GMT+0 - Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:52:40</var> GMT+0</small><br><strong>Investigating</strong> - Website is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:12:47</var> GMT+0</small><br><strong>Resolved</strong> - Website is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 5 Dec 2025 08:52:39 +0000 https://themo.instatus.com/incident/cmismms6400bgqxf55v7puo6t https://themo.instatus.com/incident/cmismms6400bgqxf55v7puo6t Themo optimisation service has stopped. Type: Incident Duration: 4 hours and 40 minutes Affected Components: Optimisation Service Nov 16, 11:29:46 GMT+0 - Investigating - Themo does not heat up – it appears white. The internet connection is working and devices can be controlled manually. We are currently investigating this incident. Nov 16, 12:30:19 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 16, 16:09:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:29:46</var> GMT+0</small><br><strong>Investigating</strong> - Themo does not heat up – it appears white. The internet connection is working and devices can be controlled manually. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>12:30:19</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>16:09:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 16 Nov 2025 11:29:46 +0000 https://themo.instatus.com/incident/cmi1mvnob01uaski14asp8z8v https://themo.instatus.com/incident/cmi1mvnob01uaski14asp8z8v Themo Core API is down Type: Incident Affected Components: Themo Core API Oct 29, 20:15:42 GMT+0 - Investigating - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring. Oct 29, 20:29:07 GMT+0 - Resolved - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:15:42</var> GMT+0</small><br><strong>Investigating</strong> - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:29:07</var> GMT+0</small><br><strong>Resolved</strong> - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 29 Oct 2025 20:15:41 +0000 https://themo.instatus.com/incident/cmhcfqn1y002af3le6e6tlyoc https://themo.instatus.com/incident/cmhcfqn1y002af3le6e6tlyoc Themo Core API is down Type: Incident Affected Components: Themo Core API, IoT Hub Oct 29, 15:51:53 GMT+0 - Investigating - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring. Oct 29, 17:10:17 GMT+0 - Identified - Microsoft Azure is currently experiencing a widespread global outage — all services are affected, and there’s nothing we can do at the moment. We are monitoring the situation. Oct 29, 19:56:50 GMT+0 - Resolved - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:51:53</var> GMT+0</small><br><strong>Investigating</strong> - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:10:17</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure is currently experiencing a widespread global outage — all services are affected, and there’s nothing we can do at the moment. We are monitoring the situation..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:56:50</var> GMT+0</small><br><strong>Resolved</strong> - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 29 Oct 2025 15:51:51 +0000 https://themo.instatus.com/incident/cmhc6bd4h000bdhertl7eiblv https://themo.instatus.com/incident/cmhc6bd4h000bdhertl7eiblv Optimisation Service affected by DST Type: Incident Duration: 6 hours and 53 minutes Affected Components: Optimisation Service Oct 26, 03:30:00 GMT+0 - Investigating - Due to daylights savings time change, Themo operation might be affected. We are working to resolve the issue within couple of hours. Oct 26, 10:22:31 GMT+0 - Resolved - This incident has been resolved. Problem occurred due to heavy server load between 3.00-4.00 AM Type: Incident

Duration: 6 hours and 53 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to daylights savings time change, Themo operation might be affected. We are working to resolve the issue within couple of hours..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>10:22:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Problem occurred due to heavy server load between 3.00-4.00 AM .</p> ]]> Sun, 26 Oct 2025 03:30:00 +0000 https://themo.instatus.com/incident/cmh7ccc7h00c9w0sf74z7zk42 https://themo.instatus.com/incident/cmh7ccc7h00c9w0sf74z7zk42 Themo API is down Type: Incident Sep 18, 06:19:45 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 18, 06:27:03 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>06:19:45</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>06:27:03</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 18 Sep 2025 06:19:44 +0000 https://themo.instatus.com/incident/cmfp0tocu000ikhhjlr2m9255 https://themo.instatus.com/incident/cmfp0tocu000ikhhjlr2m9255 Themo API is down Type: Incident Sep 18, 05:38:16 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 18, 05:45:49 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>05:38:16</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>05:45:49</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 18 Sep 2025 05:38:15 +0000 https://themo.instatus.com/incident/cmfozccb3007auy21jpbtq36u https://themo.instatus.com/incident/cmfozccb3007auy21jpbtq36u Themo API is down Type: Incident Sep 18, 05:03:59 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Sep 18, 04:46:46 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>05:03:59</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>04:46:46</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Thu, 18 Sep 2025 04:46:45 +0000 https://themo.instatus.com/incident/cmfoxi3tv009vmzn48fqq3xao https://themo.instatus.com/incident/cmfoxi3tv009vmzn48fqq3xao Themo API is down Type: Incident Sep 18, 01:32:18 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 18, 01:40:19 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:32:18</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>01:40:19</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 18 Sep 2025 01:32:16 +0000 https://themo.instatus.com/incident/cmfoqk0c300gjjczgeekuamov https://themo.instatus.com/incident/cmfoqk0c300gjjczgeekuamov Themo API is down Type: Incident Sep 18, 00:29:03 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Sep 18, 00:21:34 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>00:29:03</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>00:21:34</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Thu, 18 Sep 2025 00:21:32 +0000 https://themo.instatus.com/incident/cmfoo11o2007imzn44cwor873 https://themo.instatus.com/incident/cmfoo11o2007imzn44cwor873 Themo API is down Type: Incident Sep 17, 22:17:49 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 22:25:35 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>22:17:49</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>22:25:35</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 22:17:48 +0000 https://themo.instatus.com/incident/cmfojlwoh006uehzntae5pcdo https://themo.instatus.com/incident/cmfojlwoh006uehzntae5pcdo Themo API is down Type: Incident Sep 17, 19:36:29 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 19:54:00 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>19:36:29</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>19:54:00</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 19:36:27 +0000 https://themo.instatus.com/incident/cmfodufas00cijczgz2gso4nn https://themo.instatus.com/incident/cmfodufas00cijczgz2gso4nn Themo API is down Type: Incident Sep 17, 18:45:28 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 18:53:10 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>18:45:28</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>18:53:10</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 18:45:27 +0000 https://themo.instatus.com/incident/cmfoc0tzx00b9jczgc6i88pr9 https://themo.instatus.com/incident/cmfoc0tzx00b9jczgc6i88pr9 Themo API is down Type: Incident Sep 17, 12:01:28 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 12:08:12 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>12:01:28</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>12:08:12</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 12:01:27 +0000 https://themo.instatus.com/incident/cmfnxl9yt000oujycbyjnj9sv https://themo.instatus.com/incident/cmfnxl9yt000oujycbyjnj9sv Themo API is down Type: Incident Sep 17, 11:30:46 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 11:38:16 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>11:30:46</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>11:38:16</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 11:30:45 +0000 https://themo.instatus.com/incident/cmfnwhslu0070jczgdczleo9s https://themo.instatus.com/incident/cmfnwhslu0070jczgdczleo9s Themo API is down Type: Incident Sep 17, 10:39:58 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 10:49:05 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>10:39:58</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>10:49:05</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 10:39:57 +0000 https://themo.instatus.com/incident/cmfnuohbs0003pfxvlpgqmrip https://themo.instatus.com/incident/cmfnuohbs0003pfxvlpgqmrip Themo API is down Type: Incident Sep 17, 05:43:29 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Sep 17, 05:35:32 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>05:43:29</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>05:35:32</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 05:35:31 +0000 https://themo.instatus.com/incident/cmfnjsyzb0065dwa9eyitulo8 https://themo.instatus.com/incident/cmfnjsyzb0065dwa9eyitulo8 Themo API is down Type: Incident Sep 17, 01:50:56 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 17, 02:08:34 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>01:50:56</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>02:08:34</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 17 Sep 2025 01:50:55 +0000 https://themo.instatus.com/incident/cmfnbs4sd001bjczgotwlsqdh https://themo.instatus.com/incident/cmfnbs4sd001bjczgotwlsqdh Themo API is down Type: Incident Sep 16, 21:15:43 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 16, 21:23:35 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:15:43</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:23:35</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 16 Sep 2025 21:15:42 +0000 https://themo.instatus.com/incident/cmfn1y771001x4nuo2gvaqtk3 https://themo.instatus.com/incident/cmfn1y771001x4nuo2gvaqtk3 Themo API is down Type: Incident Sep 16, 06:11:28 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 16, 06:29:03 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>06:11:28</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>06:29:03</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 16 Sep 2025 06:11:27 +0000 https://themo.instatus.com/incident/cmfm5nc0t00103gmizhresjfc https://themo.instatus.com/incident/cmfm5nc0t00103gmizhresjfc Themo API is down Type: Incident Sep 16, 04:18:25 GMT+0 - Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring. Sep 16, 04:26:29 GMT+0 - Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>04:18:25</var> GMT+0</small><br><strong>Investigating</strong> - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>04:26:29</var> GMT+0</small><br><strong>Resolved</strong> - Themo API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 16 Sep 2025 04:18:24 +0000 https://themo.instatus.com/incident/cmfm1lyai0022wdmk0cbpqaaw https://themo.instatus.com/incident/cmfm1lyai0022wdmk0cbpqaaw Scheduled Maintenance Notice – Temporary Service Downtime Type: Maintenance Duration: 17 days and 12 hours Affected Components: Optimisation Service, Data Services Mar 25, 08:00:00 GMT+0 - Identified - An upcoming **scheduled maintenance** as we release **second** part of our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. You may be required to log in again after the update. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team. Mar 25, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 25, 15:00:00 GMT+0 - Completed - Maintenance is completed Type: Maintenance

Duration: 17 days and 12 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - An upcoming **scheduled maintenance** as we release **second** part of our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. You may be required to log in again after the update. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is completed .</p> ]]> Tue, 25 Mar 2025 08:00:00 +0000 https://themo.instatus.com/maintenance/cm8lgoir400bsnmlzeqaqskh1 https://themo.instatus.com/maintenance/cm8lgoir400bsnmlzeqaqskh1 Scheduled Maintenance Notice – Temporary Service Downtime Type: Maintenance Duration: 5 hours Affected Components: Optimisation Service, Data Services Mar 20, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 20, 08:00:00 GMT+0 - Identified - An upcoming **scheduled maintenance** as we release our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team. Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - An upcoming **scheduled maintenance** as we release our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team..</p> ]]> Thu, 20 Mar 2025 08:00:00 +0000 https://themo.instatus.com/maintenance/cm8elmfoa001slc8wtofjaoxc https://themo.instatus.com/maintenance/cm8elmfoa001slc8wtofjaoxc Optimisation service distruption Type: Incident Duration: 2 hours and 53 minutes Affected Components: Optimisation Service Jan 5, 15:13:58 GMT+0 - Resolved - This incident has been resolved. Jan 5, 12:20:58 GMT+0 - Investigating - We are currently experiencing a optimisation service disruption due to DNS resolution issues. Investigation ongoing. For users to resolve this, please restart your router to refresh its DNS settings. Jan 5, 13:28:26 GMT+0 - Identified - Recent DNS record change affected optimisation service and automatic updates. We are continuing to work on fix. Type: Incident

Duration: 2 hours and 53 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:13:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:20:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a optimisation service disruption due to DNS resolution issues. Investigation ongoing. For users to resolve this, please restart your router to refresh its DNS settings..</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:28:26</var> GMT+0</small><br><strong>Identified</strong> - Recent DNS record change affected optimisation service and automatic updates. We are continuing to work on fix..</p> ]]> Sun, 5 Jan 2025 12:20:58 +0000 https://themo.instatus.com/incident/cm5jl06ss00bovc99pqahztva https://themo.instatus.com/incident/cm5jl06ss00bovc99pqahztva Missing electricity price information Type: Incident Duration: 12 hours and 4 minutes Affected Components: Optimisation Service, Data Services Dec 31, 00:23:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 31, 00:00:19 GMT+0 - Investigating - Electricity price information from the third party was not provided in due time. We are currently investigating this incident. Dec 31, 10:04:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 4 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>00:23:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>00:00:19</var> GMT+0</small><br><strong>Investigating</strong> - Electricity price information from the third party was not provided in due time. We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>10:04:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 31 Dec 2024 00:00:19 +0000 https://themo.instatus.com/incident/cm5bpch6y000711gfemiywdi0 https://themo.instatus.com/incident/cm5bpch6y000711gfemiywdi0 Unexpected downtime due to DST adjustment Type: Incident Duration: 9 hours Affected Components: Optimisation Service, Data Services Oct 27, 14:00:00 GMT+0 - Resolved - This incident has been resolved. Oct 27, 05:00:00 GMT+0 - Identified - _This disruption resulted from a chain of technical complications beyond our initial controls. A daylight-saving time (DST) adjustment introduced duplicate price hours, causing errors in optimization. This, in turn, led to an increased volume of requests, resulting in substantial system overload and rate-limiting. Eventually, our systems crashed, which escalated to IP blocking and domain service issues. Furthermore, on October 25th, Microsoft Azure released a network layer update affecting a subset of services essential to our microservices infrastructure, complicating recovery efforts._ Type: Incident

Duration: 9 hours

Affected Components: ,

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - _This disruption resulted from a chain of technical complications beyond our initial controls. A daylight-saving time (DST) adjustment introduced duplicate price hours, causing errors in optimization. This, in turn, led to an increased volume of requests, resulting in substantial system overload and rate-limiting. Eventually, our systems crashed, which escalated to IP blocking and domain service issues. Furthermore, on October 25th, Microsoft Azure released a network layer update affecting a subset of services essential to our microservices infrastructure, complicating recovery efforts._.</p> ]]> Sun, 27 Oct 2024 05:00:00 +0000 https://themo.instatus.com/incident/cm2wdzf02003u82h8sh3ki0fh https://themo.instatus.com/incident/cm2wdzf02003u82h8sh3ki0fh