tag:themo.instatus.com,2005:/history Themo Status - Incident history 2026-05-21T13:15:02.718+00:00 Themo tag:themo.instatus.com,2005:Incident/cmpfijgzk000qpw15okkmrqqc 2026-05-21T13:15:02.718+00:00 2026-05-21T13:15:04.371+00:00 Website is back up Type: Incident

Affected Components: Website

May 21, 13:15:04 GMT+0
Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring..

May 21, 13:35:05 GMT+0
Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmismms6400bgqxf55v7puo6t 2025-12-05T08:52:39.579+00:00 2025-12-05T08:52:40.834+00:00 Website is down Type: Incident

Affected Components: Website

Dec 5, 08:52:40 GMT+0
Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring..

Dec 5, 09:12:47 GMT+0
Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmi1mvnob01uaski14asp8z8v 2025-11-16T11:29:46.376+00:00 2025-11-16T11:29:46.376+00:00 Themo optimisation service has stopped. Type: Incident

Duration: 4 hours and 40 minutes

Affected Components: Optimisation Service

Nov 16, 11:29:46 GMT+0
Investigating - Themo does not heat up – it appears white. The internet connection is working and devices can be controlled manually. We are currently investigating this incident..

Nov 16, 12:30:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 16, 16:09:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:themo.instatus.com,2005:Incident/cmhcfqn1y002af3le6e6tlyoc 2025-10-29T20:15:41.109+00:00 2025-10-29T20:15:42.360+00:00 Themo Core API is down Type: Incident

Affected Components: Themo Core API

Oct 29, 20:15:42 GMT+0
Investigating - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring..

Oct 29, 20:29:07 GMT+0
Resolved - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmhc6bd4h000bdhertl7eiblv 2025-10-29T15:51:51.856+00:00 2025-10-29T15:51:53.105+00:00 Themo Core API is down Type: Incident

Affected Components: Themo Core API, IoT Hub

Oct 29, 15:51:53 GMT+0
Investigating - Themo Core API is down at the moment. This incident was automatically created by Instatus monitoring..

Oct 29, 17:10:17 GMT+0
Identified - Microsoft Azure is currently experiencing a widespread global outage — all services are affected, and there’s nothing we can do at the moment. We are monitoring the situation..

Oct 29, 19:56:50 GMT+0
Resolved - Themo Core API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmh7ccc7h00c9w0sf74z7zk42 2025-10-26T03:30:00.000+00:00 2025-10-26T03:30:00.000+00:00 Optimisation Service affected by DST Type: Incident

Duration: 6 hours and 53 minutes

Affected Components: Optimisation Service

Oct 26, 03:30:00 GMT+0
Investigating - Due to daylights savings time change, Themo operation might be affected. We are working to resolve the issue within couple of hours..

Oct 26, 10:22:31 GMT+0
Resolved - This incident has been resolved. Problem occurred due to heavy server load between 3.00-4.00 AM .

]]> tag:themo.instatus.com,2005:Incident/cmfp0tocu000ikhhjlr2m9255 2025-09-18T06:19:44.140+00:00 2025-09-18T06:19:45.302+00:00 Themo API is down Type: Incident

Sep 18, 06:19:45 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 18, 06:27:03 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfozccb3007auy21jpbtq36u 2025-09-18T05:38:15.757+00:00 2025-09-18T05:38:16.853+00:00 Themo API is down Type: Incident

Sep 18, 05:38:16 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 18, 05:45:49 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfoxi3tv009vmzn48fqq3xao 2025-09-18T04:46:45.474+00:00 2025-09-18T05:03:59.185+00:00 Themo API is down Type: Incident

Sep 18, 05:03:59 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

Sep 18, 04:46:46 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfoqk0c300gjjczgeekuamov 2025-09-18T01:32:16.946+00:00 2025-09-18T01:32:18.036+00:00 Themo API is down Type: Incident

Sep 18, 01:32:18 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 18, 01:40:19 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfoo11o2007imzn44cwor873 2025-09-18T00:21:32.977+00:00 2025-09-18T00:29:03.024+00:00 Themo API is down Type: Incident

Sep 18, 00:29:03 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

Sep 18, 00:21:34 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfojlwoh006uehzntae5pcdo 2025-09-17T22:17:48.208+00:00 2025-09-17T22:17:49.377+00:00 Themo API is down Type: Incident

Sep 17, 22:17:49 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 22:25:35 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfodufas00cijczgz2gso4nn 2025-09-17T19:36:27.891+00:00 2025-09-17T19:36:29.048+00:00 Themo API is down Type: Incident

Sep 17, 19:36:29 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 19:54:00 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfoc0tzx00b9jczgc6i88pr9 2025-09-17T18:45:27.643+00:00 2025-09-17T18:45:28.731+00:00 Themo API is down Type: Incident

Sep 17, 18:45:28 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 18:53:10 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfnxl9yt000oujycbyjnj9sv 2025-09-17T12:01:27.220+00:00 2025-09-17T12:01:28.307+00:00 Themo API is down Type: Incident

Sep 17, 12:01:28 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 12:08:12 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfnwhslu0070jczgdczleo9s 2025-09-17T11:30:45.031+00:00 2025-09-17T11:30:46.298+00:00 Themo API is down Type: Incident

Sep 17, 11:30:46 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 11:38:16 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfnuohbs0003pfxvlpgqmrip 2025-09-17T10:39:57.879+00:00 2025-09-17T10:39:58.966+00:00 Themo API is down Type: Incident

Sep 17, 10:39:58 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 10:49:05 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfnjsyzb0065dwa9eyitulo8 2025-09-17T05:35:31.606+00:00 2025-09-17T05:43:29.683+00:00 Themo API is down Type: Incident

Sep 17, 05:43:29 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

Sep 17, 05:35:32 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfnbs4sd001bjczgotwlsqdh 2025-09-17T01:50:55.450+00:00 2025-09-17T01:50:56.632+00:00 Themo API is down Type: Incident

Sep 17, 01:50:56 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 17, 02:08:34 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfn1y771001x4nuo2gvaqtk3 2025-09-16T21:15:42.444+00:00 2025-09-16T21:15:43.529+00:00 Themo API is down Type: Incident

Sep 16, 21:15:43 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 16, 21:23:35 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfm5nc0t00103gmizhresjfc 2025-09-16T06:11:27.771+00:00 2025-09-16T06:11:28.856+00:00 Themo API is down Type: Incident

Sep 16, 06:11:28 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 16, 06:29:03 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Incident/cmfm1lyai0022wdmk0cbpqaaw 2025-09-16T04:18:24.857+00:00 2025-09-16T04:18:25.943+00:00 Themo API is down Type: Incident

Sep 16, 04:18:25 GMT+0
Investigating - Themo API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 16, 04:26:29 GMT+0
Resolved - Themo API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:themo.instatus.com,2005:Maintenance/cm8lgoir400bsnmlzeqaqskh1 2025-03-25T08:00:00.000+00:00 2025-03-25T08:00:00.000+00:00 Scheduled Maintenance Notice – Temporary Service Downtime Type: Maintenance

Duration: 17 days and 12 hours

Affected Components: Optimisation Service, Data Services

Mar 25, 08:00:00 GMT+0
Identified - An upcoming **scheduled maintenance** as we release **second** part of our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. You may be required to log in again after the update. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team..

Mar 25, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 25, 15:00:00 GMT+0
Completed - Maintenance is completed .

]]> tag:themo.instatus.com,2005:Maintenance/cm8elmfoa001slc8wtofjaoxc 2025-03-20T08:00:00.000+00:00 2025-03-20T08:00:01.000+00:00 Scheduled Maintenance Notice – Temporary Service Downtime Type: Maintenance

Duration: 5 hours

Affected Components: Optimisation Service, Data Services

Mar 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 20, 08:00:00 GMT+0
Identified - An upcoming **scheduled maintenance** as we release our new core API. During this time, our services will be temporarily unavailable. **Devices will remain connected to the cloud** but will **not optimize heating** during the update. Most devices should continue heating based on their last settings. We appreciate your patience and understanding as we work to improve our platform. If you have any questions, feel free to reach out to our support team..

]]> tag:themo.instatus.com,2005:Incident/cm5jl06ss00bovc99pqahztva 2025-01-05T12:20:58.734+00:00 2025-01-05T15:13:58.600+00:00 Optimisation service distruption Type: Incident

Duration: 2 hours and 53 minutes

Affected Components: Optimisation Service

Jan 5, 15:13:58 GMT+0
Resolved - This incident has been resolved..

Jan 5, 12:20:58 GMT+0
Investigating - We are currently experiencing a optimisation service disruption due to DNS resolution issues. Investigation ongoing. For users to resolve this, please restart your router to refresh its DNS settings..

Jan 5, 13:28:26 GMT+0
Identified - Recent DNS record change affected optimisation service and automatic updates. We are continuing to work on fix..

]]> tag:themo.instatus.com,2005:Incident/cm5bpch6y000711gfemiywdi0 2024-12-31T00:00:19.554+00:00 2024-12-31T00:23:11.971+00:00 Missing electricity price information Type: Incident

Duration: 12 hours and 4 minutes

Affected Components: Optimisation Service, Data Services

Dec 31, 00:23:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 31, 00:00:19 GMT+0
Investigating - Electricity price information from the third party was not provided in due time. We are currently investigating this incident..

Dec 31, 10:04:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:themo.instatus.com,2005:Incident/cm2wdzf02003u82h8sh3ki0fh 2024-10-27T05:00:00.000+00:00 2024-10-27T14:00:00.000+00:00 Unexpected downtime due to DST adjustment Type: Incident

Duration: 9 hours

Affected Components: Optimisation Service, Data Services

Oct 27, 14:00:00 GMT+0
Resolved - This incident has been resolved..

Oct 27, 05:00:00 GMT+0
Identified - _This disruption resulted from a chain of technical complications beyond our initial controls. A daylight-saving time (DST) adjustment introduced duplicate price hours, causing errors in optimization. This, in turn, led to an increased volume of requests, resulting in substantial system overload and rate-limiting. Eventually, our systems crashed, which escalated to IP blocking and domain service issues. Furthermore, on October 25th, Microsoft Azure released a network layer update affecting a subset of services essential to our microservices infrastructure, complicating recovery efforts._.

]]>