Themo - Themo optimisation service has stopped. – Incident details

All systems operational

Themo optimisation service has stopped.

Resolved
Major outage
Started 8 months agoLasted about 5 hours

Affected

Optimisation Service

Major outage from 11:29 AM to 4:09 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Themo does not heat up – it appears white. The internet connection is working and devices can be controlled manually. We are currently investigating this incident.