Optimisation service distruption

Resolved

Operational

Started over 1 year agoJanuary 05, 2025Lasted about 3 hoursJanuary 05, 202512:203:13 PMUTC

Affected

Optimisation Service

Updates

Resolved
January 05, 2025 at 3:13 PMUTC
Resolved
January 05, 2025 at 3:13 PMUTC
This incident has been resolved.
Identified
January 05, 2025 at 1:28 PMUTC
Identified
January 05, 2025 at 1:28 PMUTC
Recent DNS record change affected optimisation service and automatic updates. We are continuing to work on fix.
Investigating
January 05, 2025 at 12:20 PMUTC
Investigating
January 05, 2025 at 12:20 PMUTC
We are currently experiencing a optimisation service disruption due to DNS resolution issues. Investigation ongoing. For users to resolve this, please restart your router to refresh its DNS settings.

Themo - Optimisation service distruption – Incident details